Service Policy

Effective Date: January 21, 2025

At Harare Tree Felling Services, we are dedicated to providing high-quality tree care solutions to meet the diverse needs of our clients. This Service Policy outlines our commitments, procedures, and the expectations for our services.

Our Commitment to You

1. Quality of Service: We strive to deliver the highest quality of tree care services, ensuring that every job is completed to your satisfaction.
2. Safety First: The safety of our clients, employees, and the environment is our top priority. We adhere to all safety regulations and best practices during our operations.
3. Customer Satisfaction: We are committed to ensuring customer satisfaction. If you are not satisfied with our service, please let us know, and we will work to resolve the issue.

Services Offered

We provide a range of professional tree care services, including:

• Tree Trimming and Pruning
• Tree Removals
• Stump Extraction
• Emergency Tree Services
• Consultation and Assessments

Service Process

1. Free Estimates: We offer free estimates for all our services. Our team will assess your needs and provide you with a detailed quote.
2. Scheduling: Once you accept our estimate, we will schedule a convenient time for our team to perform the service.
3. Execution: Our experienced professionals will complete the service using the latest techniques and equipment, ensuring minimal disruption to your property.
4. Cleanup: We take pride in leaving your property clean and tidy after our work is done. All debris will be removed unless otherwise specified.

Payment Terms

• Payment Methods: We accept various payment methods, including cash, bank transfers, and mobile payments.
• Invoice: An invoice will be provided upon completion of the service. Payment is expected within the agreed timeframe.

Cancellations and Rescheduling

• Cancellation: If you need to cancel or reschedule your service, please notify us at least 24 hours in advance to avoid any cancellation fees.
• Rescheduling: We will do our best to accommodate your request for rescheduling.

Liability

While we take every precaution to ensure safety and professionalism, Harare Tree Felling Services is not liable for any damages to your property or injuries to individuals that may occur during the service, except in cases of gross negligence.

Contact Us

If you have any questions or concerns regarding our Service Policy, please feel free to contact us:

• Phone: +263785323631
• Email: info@hararetreefelling.co.zw
• Address: 2072 Brookfield Lane, Crowhill, Harare

Thank you for choosing Harare Tree Felling Services. We look forward to providing you with exceptional tree care solutions!